Shipping Policy
Last updated: August 17, 2026
Thank you for shopping with Crowno. This Shipping Policy explains how and when your order is processed, shipped, and delivered.
Crowno is operated by NRNG GROUP LLC, a Florida limited liability company. Florida registration number: L26000019801.
Crowno operates as an independent retailer of watches and related products. Products may be sourced, processed, or fulfilled through third-party manufacturers, suppliers, wholesalers, distributors, fulfillment partners, logistics providers, warehouses, and online marketplaces located in different countries.
Order processing
We process orders within 1–3 business days, Monday to Friday, excluding holidays.
Orders placed on weekends or holidays begin processing on the next business day.
Once your order ships, you will receive a confirmation email with a tracking number.
In some cases, orders containing multiple products may be processed or shipped separately depending on product availability, supplier location, warehouse location, or fulfillment arrangements.
Shipping rates
We offer free standard shipping on all orders.
Any optional expedited or upgraded shipping methods, if available, will be displayed at checkout together with the applicable cost.
Where we ship
We currently ship to:
United States.
European Union.
United Kingdom.
Availability may vary depending on the product, destination, supplier, carrier, or applicable shipping restrictions.
We reserve the right to restrict shipping to certain locations where fulfillment is unavailable or where shipping is not reasonably possible, subject to applicable law.
Estimated delivery times
Delivery times below are estimated from the date your order ships, after the processing time described above:
United States: approximately 2–4 weeks, or 10–20 business days.
European Union and United Kingdom: approximately 2–4 weeks, or 10–20 business days.
These delivery times are estimates, not guarantees.
Actual delivery times may vary depending on destination, carrier, supplier location, fulfillment center, customs processing, local postal services, holidays, weather events, transportation disruptions, or other circumstances outside our reasonable control.
Import duties and taxes — included, with no surprise fees
All applicable import duties and customs charges associated with standard delivery are included in the price you pay, as described at checkout and subject to this policy.
Orders are intended to ship on a Delivered Duty Paid, or DDP, basis where applicable. This means that you should not normally be charged additional customs duties, import taxes, or import fees when your order is delivered.
The total amount displayed at checkout is intended to represent the amount you pay for your purchase, including applicable charges disclosed at checkout.
If you are unexpectedly charged customs duties, import taxes, or carrier import fees when your order is delivered, please contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com) with a copy or photo of the charge and your order number so that we can review the issue and help resolve it in accordance with this policy and applicable law.
Order tracking
When your order ships, we will email you a tracking number so you can follow your package.
Please allow a few days after shipment for tracking information to begin updating.
Tracking information is provided by the applicable carrier, logistics provider, supplier, or fulfillment partner, and updates may occasionally be delayed.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving or has been lost.
Our suppliers and fulfillment partners
Crowno works with third-party manufacturers, suppliers, wholesalers, distributors, warehouses, logistics companies, fulfillment partners, and online marketplaces that may process or ship orders on our behalf.
These partners may be located in countries different from Crowno's business address or from the customer's delivery address.
This allows us to offer a broader selection of watches and related products and to fulfill orders through different supply and logistics networks.
Although a third party may manufacture, supply, process, warehouse, or ship a product, purchases made directly through our store are made with Crowno, unless expressly stated otherwise.
Crowno remains your primary point of contact for customer support, returns, refunds, cancellations, delivery issues, and warranty claims relating to purchases made directly through our store.
The fact that an order is shipped by a third-party supplier or fulfillment partner does not, by itself, establish any affiliation, endorsement, sponsorship, or authorized-dealer relationship between Crowno and any third-party brand appearing on a product.
Multiple shipments
Depending on the products ordered and the fulfillment location, items from the same order may occasionally be shipped in separate packages.
If this happens, you may receive more than one tracking number and packages may arrive on different dates.
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
Shipping address
Please make sure your shipping address is complete and correct at checkout.
You are responsible for providing an accurate and deliverable shipping address.
We are not responsible for delivery problems caused solely by an incorrect or incomplete shipping address provided by the customer, to the extent permitted by applicable law.
If you notice a mistake in your shipping address, contact us as soon as possible at [Support@crownogroup.com](mailto:Support@crownogroup.com).
We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made after an order has entered processing, fulfillment, or shipment.
If an order is returned to the sender because of an incorrect or incomplete address, we will contact you to determine the available options.
Additional shipping charges may apply for reshipment where the delivery failure resulted from incorrect information provided by the customer, except where applicable law provides otherwise.
Delays
While we work to have your order delivered within the estimated timeframe, international and domestic shipments may occasionally experience delays.
Possible causes include:
Carrier delays.
Customs processing.
High-volume periods.
Local or international holidays.
Weather events.
Transportation disruptions.
Customs inspections.
Supplier or fulfillment delays.
Postal service disruptions.
Events outside our reasonable control.
A delay does not automatically mean that a package has been lost.
If your order has not arrived within one week after the estimated delivery window, please contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com) with your order number so we can investigate.
Nothing in this section limits any mandatory delivery rights you may have under applicable consumer protection law.
Lost or damaged packages
If your order appears to be lost, damaged, or significantly delayed, please contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com).
We may ask you to provide your order number, tracking information, photographs, packaging photographs, or other information reasonably necessary to investigate the issue.
If your order is confirmed lost or damaged in transit, we will make it right with a replacement or a full refund at no additional cost to you, subject to this policy and applicable law.
This does not apply where a delivery failure results solely from an incorrect or incomplete address supplied by the customer, refusal of delivery without a valid reason, or another circumstance for which the customer is legally responsible.
Nothing in this section restricts statutory consumer rights that cannot be excluded under applicable law.
Delivered but not received
If tracking information shows that your package was delivered but you cannot locate it, please first check:
Around your property or delivery location.
With household members or other occupants.
With neighbors, building reception, or concierge where applicable.
With the applicable carrier or local delivery service.
If you still cannot locate the package, contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com) as soon as reasonably possible.
We will review the tracking and delivery information and help investigate the issue with the applicable carrier or fulfillment partner.
Incorrect or incomplete deliveries
If you receive the wrong product, an incomplete order, or an item that does not correspond to your purchase, please contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com) with your order number and photographs of what you received.
We will review the issue and provide an appropriate replacement, refund, or other remedy in accordance with our Refund, Return, and Warranty Policy and applicable law.
Risk of loss
For purchases made directly through Crowno, we retain the risk of loss for the products until they are delivered to the delivery address provided at checkout, except to the extent a delivery failure results from incorrect or incomplete information supplied by the customer or applicable law provides otherwise.
The use of a third-party supplier, warehouse, carrier, or fulfillment provider does not change your contractual relationship with Crowno for purchases made directly through our store.
Changes to this Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping methods, carriers, fulfillment arrangements, destinations, operational practices, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy and provide any notice required by applicable law.
Contact
Questions about shipping, tracking, or your order may be sent to:
Crowno
NRNG GROUP LLC
911 E Atlantic Blvd, Suite 101
Pompano Beach, FL 33060
United States
Florida registration number: L26000019801
Email: [Support@crownogroup.com](mailto:Support@crownogroup.com)
