Refund, Return and Warranty Policy
Last updated: August 17, 2026
Thank you for shopping with Crowno. We want you to be satisfied with your purchase. If something is not right, this policy explains how returns, exchanges, refunds, cancellations, and warranty claims work.
Crowno is operated by NRNG GROUP LLC, a Florida limited liability company. Florida registration number: L26000019801.
Crowno is an independent retailer of watches and related products. Products sold through our store may be manufactured, supplied, distributed, sourced, or fulfilled by third-party manufacturers, suppliers, wholesalers, distributors, fulfillment partners, and online marketplaces.
Unless expressly stated otherwise, returns, refunds, and warranties described in this policy are provided by Crowno and should not be interpreted as warranties or policies provided by any third-party manufacturer or brand.
Nothing in this policy limits any statutory consumer rights that may apply to you.
Return window
You have 30 days from the date your order is delivered to request a return.
We use the delivery date, not the order date, so shipping time never counts against your return window.
To be eligible for a standard return, your item must be:
In the same condition that you received it, except for reasonable inspection where permitted by applicable law.
In its original packaging.
Returned with all boxes, tags, protective materials, accessories, and documents included with the product.
Accompanied by your order number or proof of purchase.
Products showing signs of use, damage, alteration, missing components, or handling beyond what is reasonably necessary to inspect the product may not qualify for a full refund, except where applicable law provides otherwise.
How to start a return
To start a return, email us at [Support@crownogroup.com](mailto:Support@crownogroup.com) with your order number and the reason for your return.
Please do not ship anything back before contacting us. Items sent back without an approved return request may not be accepted or refunded.
Once your return is approved, we will send you step-by-step instructions and provide the correct return address for your order.
Because Crowno works with different suppliers, warehouses, logistics providers, and fulfillment partners, the applicable return location may vary depending on the product and where your order was fulfilled.
Do not send a return to our business contact address unless we specifically instruct you to do so.
Who pays for return shipping
If your item is defective, damaged, or you received the wrong product, we cover the reasonable cost of return shipping in accordance with this policy and applicable law.
If you are returning an item because you changed your mind, you are generally responsible for the return shipping cost, except where applicable law requires otherwise.
We recommend using a trackable shipping method, since we cannot issue a refund for a returned item that we do not receive and for which no valid proof of shipment can be provided.
In some cases, we may offer a replacement, partial refund, or full refund without asking you to ship the item back. If that applies to your order, we will let you know.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or you received the wrong product, contact us as soon as possible after delivery at [Support@crownogroup.com](mailto:Support@crownogroup.com) with your order number and photos or videos showing the issue.
For delivery damage, incorrect products, or visible issues, please contact us within your 30-day return window whenever reasonably possible.
For manufacturing defects covered by our limited warranty, you may contact us during the applicable 2-year warranty period described below.
If your claim is approved, we will make it right with a replacement, repair, or refund, depending on the circumstances and subject to applicable law, at no additional cost to you where required.
2-year limited warranty
Every watch purchased directly from Crowno is covered by a 2-year limited warranty provided by Crowno against manufacturing defects in materials and workmanship, starting from the delivery date.
Products sold by Crowno may be manufactured or supplied by third parties. Unless expressly stated otherwise on the product page or accompanying documentation, the 2-year limited warranty described in this policy is provided independently by Crowno and is not represented as an official manufacturer or brand warranty.
If a covered defect appears, contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com) with your order number, a description of the issue, and photos or videos showing the defect.
If your warranty claim is approved, we may repair or replace the watch. If repair or replacement is unavailable or otherwise inappropriate under applicable law, we may issue a refund or provide another remedy required by applicable law.
This limited warranty does not cover:
Normal wear and tear, including scratches, marks, fading, or strap wear.
Damage caused by accidents, drops, impacts, misuse, abuse, or negligence.
Water exposure beyond the product's stated water-resistance specifications.
Battery depletion caused by ordinary use, unless caused by a manufacturing defect.
Damage caused by unauthorized repairs, modifications, alterations, or servicing.
Cosmetic changes that do not affect the normal function of the watch.
Loss or theft of the product.
Damage resulting from failure to follow reasonable care or usage instructions.
This limited warranty is in addition to, and does not replace or restrict, any statutory consumer rights that apply to your purchase.
Exchanges
The fastest way to get the item you want is generally to return the item you have, once your return is approved, and place a new order for the item you would like.
This helps make sure the item you want is available and that you receive exactly what you ordered.
In some circumstances, we may arrange a direct replacement or exchange instead. If this option is available for your order, we will provide instructions.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method unless applicable law permits and you agree to another method.
Please allow up to 10 business days after the refund is processed by us for it to appear through your bank, card issuer, or payment provider. Processing times may vary depending on the financial institution.
If more than 15 business days have passed since we confirmed that your refund was processed and you still have not received it, please contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com).
For change-of-mind returns under our voluntary 30-day return policy, paid upgraded or expedited shipping charges are generally non-refundable, except where applicable law requires otherwise.
Standard shipping is free, so there is normally no standard shipping charge to deduct or refund.
When a return results from our error, including an approved claim for a defective, damaged, or incorrect item, we will provide the refund, replacement, repair, and applicable shipping remedy required by this policy and applicable law.
Order cancellations
If you need to cancel an order, please contact us as soon as possible at [Support@crownogroup.com](mailto:Support@crownogroup.com).
We can usually cancel and fully refund an order before it has been processed for shipment.
Once an order has shipped or entered a stage where cancellation is no longer reasonably possible, the order generally cannot be cancelled through our cancellation process and the applicable return process will apply after delivery.
This does not limit any cancellation or withdrawal rights you may have under applicable law.
European Union — 14-day right of withdrawal
If you are a consumer and your purchase is covered by European Union distance-selling consumer protection laws, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions.
To exercise your right of withdrawal, contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com) within the applicable withdrawal period and clearly communicate your decision to withdraw from the purchase.
After notifying us of your withdrawal, you generally have an additional 14 days to send the goods back, subject to applicable law.
You may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose.
Unless we agree to cover the cost or applicable law requires otherwise, you are responsible for the direct cost of returning the goods, provided that you were properly informed of this responsibility.
Where required by applicable law, we will reimburse payments received from you, including the cost of standard delivery where a standard delivery charge was paid.
If you selected a more expensive delivery method than our standard delivery option, we are generally not required to reimburse the additional cost above the standard delivery rate.
We may be permitted to withhold the refund until we receive the goods back or until you provide evidence that you have returned them, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed and permitted by applicable law.
These rights are separate from and in addition to your statutory rights regarding faulty, damaged, defective, or misdescribed goods.
United Kingdom — 14-day cancellation right
If you are a consumer and your purchase is covered by United Kingdom distance-selling consumer protection laws, you generally have the right to cancel an eligible online order within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.
To exercise this right, contact us at [Support@crownogroup.com](mailto:Support@crownogroup.com) within the applicable cancellation period.
After notifying us that you wish to cancel, you generally have another 14 days to return the goods.
You may reasonably inspect the product. If the value of the product has been reduced because it was handled beyond what would reasonably be permitted when inspecting the product, we may make a deduction from the refund where permitted by law.
You are generally responsible for the direct cost of returning the goods where you were informed of this responsibility before purchase, unless we agree to cover the cost or applicable law provides otherwise.
Where required, we will refund the purchase price and the cost of our standard delivery method.
If you selected a more expensive delivery option, we are generally only required to refund the amount corresponding to our standard delivery option.
We may be permitted to wait until we receive the goods or receive evidence that you returned them before completing the refund.
These cancellation rights do not affect your statutory rights concerning faulty, damaged, defective, or misdescribed goods.
Third-party manufacturers, suppliers, and fulfillment partners
Crowno operates as an independent retailer and may source or fulfill products through third-party manufacturers, suppliers, distributors, wholesalers, logistics providers, fulfillment partners, and online marketplaces located in different countries.
A product being manufactured, supplied, shipped, or fulfilled by a third party does not remove Crowno's obligations to you under this policy or any mandatory consumer protection law applicable to your purchase.
When requesting a return, replacement, repair, refund, or warranty claim, you should contact Crowno directly using the contact information in this policy unless we specifically instruct you otherwise.
Return locations may differ from the address from which your order was originally shipped.
Statutory consumer rights
This policy provides contractual and voluntary rights offered by Crowno.
Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.
Where applicable law provides you with rights or remedies that are more favorable than the terms of this policy, those mandatory legal rights will apply.
Contact
Questions about returns, refunds, exchanges, cancellations, or warranty claims may be sent to:
Crowno
NRNG GROUP LLC
911 E Atlantic Blvd, Suite 101
Pompano Beach, FL 33060
United States
Florida registration number: L26000019801
Email: [Support@crownogroup.com](mailto:Support@crownogroup.com)
Please do not send returns to this business contact address unless Crowno specifically instructs you to do so. An approved return request will include the applicable return address.
